SureForm SMS Terms

How SureForm uses text messages, who receives them, and how to stop them.

The programme

SureForm is a web-based form builder. We send two kinds of text message, both triggered by an action the recipient takes themselves. We never send marketing or promotional texts, and we never message a purchased, rented or third-party list.

All messages are sent from +1 (855) 647-1299.

1. One-time verification codes

Who receives them: anyone who enters their own mobile number and asks us to confirm it — either a SureForm account holder adding a number to receive alerts, or someone filling in a form whose owner has turned on phone verification.

How consent is given: the recipient types their own number into a web form and submits it. That request is the opt-in. A code is sent once per request, and nothing further is sent to that number unless it is entered correctly.

Frequency: one message per request. Codes expire after 10 minutes.

SureForm: your verification code is 123456. It expires in 10 minutes. Reply HELP for help, STOP to unsubscribe. Msg&data rates may apply.

2. New-submission alerts

Who receives them: only the SureForm account holder, at a number they entered in their own account settings. These are never sent to people who fill in a form.

How consent is given: double opt-in. The account holder enters their number in the notification settings of their form, agrees to the terms shown beside the field, and must then enter a code we text to that number. Until that code is entered, no alerts are sent. A maximum of two numbers can be registered per form. The exact consent wording and a copy of that screen are on our opt-in workflow page.

Frequency: one message each time that form receives a submission, so it depends entirely on how often the account holder’s own form is used.

SureForm: new response to “Roof Inspection Request”. Name: Jane Doe | Phone: (555) 555-0142 View: https://app.sureform.io/s/aB3x… Reply STOP to unsubscribe.

Stopping messages

Reply STOP to any message to unsubscribe. You will receive one confirmation and then nothing further. Reply START to resume.

Reply HELP for help, or email [email protected].

Account holders can also remove a number at any time from the notification settings of the form it was added to, which stops alerts immediately.

Cost and delivery

Message and data rates may apply, depending on your mobile plan. SureForm does not charge recipients for messages. Carriers are not liable for delayed or undelivered messages.

Privacy

Mobile numbers collected for messaging are used only to send the messages described above. We do not sell them, and we do not share them with third parties for marketing. Numbers are passed to our messaging provider solely to deliver these messages. See our Privacy Policy and Terms.